Online/Portal Manager - Job Details

Job in 'Other' discipline and 'Other' category

Advertised Details
Job title: Online/Portal Manager
Reference code: IT010011
Job category: Other
Position status: Vacant Min Salary (p/m): R25000
Position type: Permanent Max Salary (p/m): R25000
City: Johannesburg  
An Online Specialist/Portal Manager is required by a leading financial services company.

The successful candidate will be required to:

• Define a holistic online strategy per brand on behalf of the various brands and businesses within the Group.
• Compile a short, medium and long term road map for execution based on the strategy.
• Define a functional enhancement roadmap that would support the strategy.
• Develop and implement solutions with IT partners according to business strategy and international best practises.
• Continually enhance the online proposition through the development of new functionality and services.
• Define and maintain customer experience goals by engaging with customers to obtain feedback, suggestions and their expectations.
• Ensure usability standards are considered, incorporated and maintained by understanding and implementing best practice websites and services.
• Continually measure customer experience with relevant feedback mechanisms to ensure superior customer experience.
• Define target audiences for the online service by obtaining and analysing information from MI reports such as usage, customer demographics, customer trends and needs and profitability.
• Improve customer quality, contribution and product holdings using customer insights obtained from monthly MI, customer feedback and complaints to identify new service offerings and enhancements to the existing service.
• Develop mechanisms to increase customer take up and usage in conjunction with marketing and advertising agencies.
• Leverage technologies to push boundaries in setting benchmark online services.
• Conceptualise new online business models and opportunities to increase online revenue streams.
• Possibly manage a small team of specialists in the online department of the company.
• Contract external vendors in some cases to develop and deliver initiatives for the company.
Skills Required
Through the following abilities:

Influencing / Advising
Controlling / Directing
Appraising / Evaluating / Developing
Analysing / Diagnosing
Presenting / Communicating
Learning / Researching
Reviewing / Evaluating

With a knowledge of:
• International trends and best practice in the Online space
• The use of content management systems (CMS) to deliver appropriate and rich content to customers
• Internet technology, applications and frameworks
• Social Media platforms and philosophy
• Usability and best practise design principles
• Relevant tools to measure customer usage and patterns
• Online trends and business models
• Best practice website design
• Website maintenance processes
• Online advertising
• Search engine optimisation (SEO)

Leading and Deciding
Supporting and Co-operating
Analysing and Interpreting
Creating and Conceptualising
Interacting and Presenting
Enterprising and Performing
Organising and Executing
B Degree or equivalent
5-7 years of online solutions and portal management
Financial services experience an advantage

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