Operations Manager - Job Details
Job in 'Other' discipline and 'Other' category
| Advertised Details | |||
| Job title: | Operations Manager | ||
| Reference code: | ccp0013 | ||
| Job category: | Other | ||
| Position status: | Vacant | Min Salary (p/m): | R35000 |
| Position type: | Permanent | Max Salary (p/m): | R40000 |
| City: | Rivonia | ||
| Description | |||
| A large promotions company is looking for a high calibre experienced Operations Manager with the ability to multi-task in a high pressured environment to join their field marketing division. The Main Purpose of the Job The purpose of the job is to manage the Operations Business Unit to deliver all field marketing operational functions across all client accounts (internal, external, dedicated or syndicated). Create synergised output across the back office team with superior levels of delivery against SLA’s to Clients & key stakeholders. Job Objectives • Service Level Agreements - manage the total operational activity within the back office environment against the respective clients SLA’s • Cycle Objectives - translate client operational requirements into execution strategies across the accounts to achieve short and long term objectives. • Client Relationships - maintain visible productive relationships with all clients & stakeholders (internal, external & 3rd party) • Database - manage the integrity of client databases. • Quality Assurance - compliance checks against call reports and driving call quality process. • Red Flags – management, escalation and resolution of all red flags, ensuring compliance within SLA timeframes. • Reports – produce operational reports (client, internal & 3rd party) • POS Management – sufficient levels held nationally and shortages escalated • Stock Management – for seeding and sales programs minimise company financial exposure and effective claw back management. • Training – compile, update and delivery of all field training material for all accounts. • HR – set and monitor clear performance objectives for all team members and ensure they are achieved by developing a professional, highly skilled and motivated team. • Project Management – prepare project plans for all ad-hoc accounts ensuring input from all stakeholders. |
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| Skills Required | |||
| • Appropriate tertiary qualification (degree/diploma) ideal or 5 year operational work experience, in field or trade marketing capacity. Experience • Minimum 5 years commercial role, sales/marketing/trade or field marketing essential • Demonstrate ability to multi-task • FMCG & Cellular industry experience • Solid Geographical knowledge of South Africa Skills Required • Excellent communication skills • Leadership skills • Project Management • Negotiating and contracting skills. • Planning and Scheduling • Administration and Time Management • Budgetary and Cost Control • Problem solving and Analysis • Influencing Skills • Objective setting • PC Skills • People Management (coaching, mentoring, training & development) |
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| Additional | |||
| Valid Driver's License Own reliable care Computer literate Professional self presentation and same approach to work and clients |
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