Retention Consultant - Job Details

Job in 'Sales' discipline and 'Sales executive: Other' category

Advertised Details
Job title: Retention Consultant
Reference code: IT010003
Job category: Sales executive: Other
Position status: Filled Min Salary (p/m): R10000
Position type: Permanent Max Salary (p/m): R10000
City: Sandton  
Our leading insurance company is looking to place a Retention Consultant who will contribute to the co's goals by retaining company business/preventing policy cancellations, by direct interaction with the client.
Skills Required
Job objectives:
- Ensure retention targets are met
- Ensure correct refunds are arranged/refunded
- Ensure continuous up 2 date knowledge of products
- Findinginnovative solutions to save policies
- Effectively build solid internal relationships
- Ensure internal SLAs are met
- Drive client retention
- Build client rapport

Carry out the above:
- With representative/sales abilities
- Gather info
- Sound customer relations
- Decision making
- Motivate and motivation
- Investigation and research
- Development of relations
- Problem solving/solution driven
Min of Grade 12 / university entrance
FAIS accredited
Insurance knowledge

Handle pressure
Own car/valid driver's license
Computer literate (MS Office)
Good communication - written, spoken
Professional and well presented
Have fire in your belly!

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